Author: Christo Smit
The modern workplace has changed forever. Hybrid models, digital-first systems, and dispersed teams have redefined how organisations operate. One forward-thinking multinational mining giant recognised this shift for what it was: an unprecedented opportunity to strengthen their business by solving the human connection challenges of a post-pandemic world.
Where others saw disengagement and inefficiencies, they embraced the chance to lead with innovation. By proactively addressing these challenges in real time, they turned potential pitfalls into strategic advantages, building a blueprint for success in a transformed workplace.
When they partnered with VSLS, the mission was clear: “In an organisation abundant with digital tools, how can we truly enhance human engagement? Together, we tackled the complexities of hybrid work, transforming disconnected teams into a high-performing network that didn’t just adapt but excelled. The results were more than a cultural win; it was a financial game-changer.
The 70/20/10 principle is a cornerstone of organisational learning. It tells us that 70% of learning happens on the job, 20% through social interactions, and 10% via formal training. Yet, in the post-pandemic rush to embrace hybrid work, the critical 20%, the social glue that fosters learning, collaboration, and innovation, has been quietly eroded.
This isn’t about idle chatter or casual meetings; it’s about the organic, unstructured exchanges that ignite ideas, build trust, and create cohesion. At VSLS, we identified the gap and crafted a solution to fit. Using behavioural insights and workplace psychology, modern learning solutions, and tailored communication interventions, we didn’t just restore the missing 20%, we redefined it as a measurable driver of success. The results were noted as ‘transformative’.
Based on the theory of constraints, even the smallest changes can make a massive impact. Imagine what 10% operational efficiency lift across 100 senior executives could unlock in your business.
Our approach is to identify thinking gaps, strengthen collaboration frameworks, and equip teams with practical tools to navigate a hybrid world. It’s not about adding complexity—it’s about cutting through it. With VSLS, they turned connection into capacity, proving that when engagement aligns with strategy, the results speak for themselves.
One participant captured it perfectly: “We always knew the value of teamwork, but this showed us what’s possible when everyone is truly connected.”
At the heart of our solution is VSLS’s Triple-Play Model, an integrated approach that creates lasting change by addressing three critical dimensions:
This approach doesn’t just solve problems, it empowers organisations to thrive in the new world of work. For our client, this wasn’t about mitigating loss; it was about setting the standard for what’s possible.
On Perth’s St George’s Terrace, the epicentre of Australia’s mining and industrial sector, organisations pride themselves on operational excellence. But as the dynamics of the post-COVID workplace evolve, even the most established players face the same challenge: bridging the gap between digital efficiency and human connection.
What sets our client apart is their ability to see these shifts as opportunities rather than obstacles. By acting decisively and partnering with VSLS, they positioned themselves ahead of the curve. Their success is now sparking conversations across the Terrace, as others take notice of how engagement drives performance.
For organisations looking to stay competitive, the lesson is clear: the companies that thrive won’t just digitise their operations, they’ll humanise them too.
For decades, organisations have relied on ageing models to guide their strategies. These frameworks, built for a different era, often fall short in today’s volatile and complex environment. They offer theories, but rarely deliver results.
VSLS has rewritten the playbook. Our human-centred, results-driven approach blends behavioural insights, scalable tools, and modern psychology to achieve real, measurable outcomes. We don’t just promise transformation; we deliver it. For organisations ready to disrupt the status quo and lead in the new era, now is the time to act.
The future belongs to those who are bold enough to reimagine the workplace. Engagement isn’t just about connection; it’s about driving efficiency, innovation, and growth. The companies of tomorrow are being built today, and VSLS is here to help lead the way.
So, who do you want in your corner? If you’re ready to take the leap, let’s talk. Let’s innovate. Let’s set the standard for what’s possible.