Retail Supermarket Chain
Role-specific training
WHY
A national retailer entered South Africa’s fast-growing online grocery market, competing with established players. Demand accelerated through the pandemic and new habits stuck.
The operational challenge was to upskill distribution centre teams in precise picking and packing at speed. Leaders needed discipline by process, real-time accuracy and safe handling to protect margins and hit delivery windows. Success meant fewer errors, quicker fulfilment and customer trust in a new service line.
HOW
VSLS designed a people-focused learning strategy embedded in the flow of work. Discovery mapped DC systems, error hotspots, KPIs, and shift rhythms. Principles were clarity, safety and speed without shortcuts.
VSLS reframed processes into scenario-based microlearning, voiced by a DC operator to mirror real constraints. Manager huddles and simple job aids reinforced practice on the floor. Scan data flagged trends, guided coaching, tuned cadence and kept service excellence front of mind.
WHAT
VSLS delivered a mobile-first journey that mirrored DC reality. Process maps, simulations, short videos and quick-reference aids lived on shared devices, with role guides and an assessment to confirm competence.
Accuracy improved and pick–pack times fell, evidenced by scan data. Pass rates rose and gaps were flagged for targeted coaching. Managers used live reports to plan refreshers and speed onboarding, lifting engagement and shortening time to competence.
Illustration Assets
The illustrations translate the end-to-end shopping journey into clear, approachable visuals that make complex retail processes easy to grasp. By highlighting key touchpoints: they help teams quickly understand performance gaps, align on improvements, and communicate change with confidence across the organisation
vsls metrics
The VSLS Metrics framework measures readiness, behaviour change and results.
It turns engagement data into insights that drive continuous improvement and lasting impact.
Click to learn which of our strategies this solution falls under.