Telecommunications sector
Activity-Based Work adoption
WHY
The client needed clear, human messages that showed when and why to choose spaces, plus simple guidance and manager touchpoints. Content had to fit existing channels and tools, making Activity-Based Working practical day to day and credible at scale.
A leading European telecom sought to embed ABW to lift flexibility and performance. The shift risked confusion and uneven uptake across varied roles and sites, threatening momentum, and trust.
HOW
VSLS set a people-centred ABW strategy that linked principles to daily choices. ABW was framed as “choose the space for the task”, with scenarios surfacing trade-offs and aligning teams. Messages stayed human and tailored to roles and sites.
Adoption relied on manager touchpoints and light, self-paced guidance in the client’s LMS and channels. Fast feedback and usage data guided iteration, removing friction and reinforcing behaviours in the flow of work.
WHAT
The programme made ABW practical at scale. A targeted awareness push built
understanding; a concise e-learning module clarified choices and trade-offs. Delivery via the client’s LMS and channels kept access simple and reduced friction, with manager touchpoints reinforcing behaviours.
Early signals are strong: completions are up, time-to-first-use shorter, and hand-offs smoother. Impact will be confirmed next cycle across adoption, space-use patterns and team outcomes, then used to guide iteration.
awareness video
This animated video used in the learning showcases flexibility and performance and centres around the ABW strategy of “choose the space for the task”.
Assets
Incorporating the company’s style, the learning assets provides a friendly and welcoming tone, while being professional. It touches on the key points of ABW and ensures a consistent and effective learning experience.
vsls metrics
The VSLS Metrics framework measures readiness, behaviour change and results.
It turns engagement data into insights that drive continuous improvement and lasting impact.
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