EPSS to Gensafe Knowledge: The Future of Learning is Already Here

Author: David Barras-Baker

In the early 1990s, the concept of Electronic Performance Support Systems (EPSS) emerged as a revolutionary idea in learning and development. Coined by Gloria Gery, EPSS was envisioned as a way to provide employees with on-the-spot knowledge and guidance, enabling them to perform tasks with precision and confidence. The principle was beautifully simple: give people what they need, when they need it, without taking them out of their workflow. It was the first real nod to what we now call “learning in the flow of work.” But while the vision was inspiring, the execution was another story. The technology of the time simply couldn’t keep up. EPSS remained more of a lofty ideal than an actionable solution for most organisations.

The challenge lay in implementation. EPSS required intricate integration into workflows, enormous manual effort to curate content, and significant investment in systems that often couldn’t scale to meet business needs. The principle was ahead of its time, waiting for a breakthrough technology to unlock its true potential. Fast forward to today, and that breakthrough has arrived in the form of Artificial Intelligence (AI). Specifically, Narrow Intelligence models like Gensafe Knowledge have finally made EPSS not only possible but indispensable.

Much like EPSS, Gensafe Knowledge is designed to deliver knowledge in the moment, directly aligned with tasks and workflows. But where EPSS struggled with manual curation and rigid systems, Gensafe Knowledge excels through its ability to process unstructured data at scale and deliver contextually relevant insights. Built on Narrow Intelligence, this AI doesn’t just provide general information, it delivers precise, task-specific guidance, tailored to the unique needs of your organisation. It’s EPSS reimagined, with the power of AI to make it scalable, efficient, and actionable.

This breakthrough addresses more than just the principle of EPSS. For years, concepts like “learning in the flow of work,” “skills-based organisations,” and “learning on demand” have been celebrated as transformative ideas in corporate learning. However, the reality for most organisations has been far less optimistic. Implementing these principles at the speed and scale required by modern business has been near impossible—until now. Gensafe Knowledge bridges the gap, turning these ideas into practical solutions that are ready to deploy.

What sets Gensafe Knowledge apart is its ability to integrate seamlessly into your organisation’s existing systems and processes. Whether you’re running complex enterprise workflows or smaller, agile operations, Gensafe Knowledge adapts to your environment, providing employees with the information they need without disrupting their work. This isn’t just about efficiency; it’s about empowering your workforce to perform at their best while maintaining the security and governance that organisations demand.

Governance is critical in the age of AI, where the risk of inadvertent outflow of intellectual property and sensitive information is a constant concern. Gensafe Knowledge comes with a built-in governance framework that protects your organisation against bad actors and ensures compliance with data security standards. It’s not just about delivering information—it’s about delivering it securely, responsibly, and in a way that protects your business.

For organisations ready to embrace the future of learning, Gensafe Knowledge isn’t a concept—it’s a product. Built, matured, and ready for deployment, it’s designed to meet the real-world needs of businesses today. It’s not another widget in the crowded AI market; it’s a solution that addresses the demand side of learning, enabling organisations to respond to the pressures of modern business with agility and confidence. From unstructured data to actionable insights, Gensafe Knowledge delivers learning where and when it’s needed most.

What makes the Gensafe solution even more powerful is its partnership with VSLS. Our three-pronged model, encompassing Change Enablement, Learning Solutions, and Agency Communications, ensures that your implementation is smooth, supported, and aligned with your organisational goals. We don’t just drop technology into your environment; we work with you to embed it, engage your teams, and drive adoption. The result is a learning ecosystem that works for your business, not the other way around.

The future of learning is already here. With Gensafe Knowledge, your organisation can harness the power of AI to deliver learning in real-time, aligned with your workflows and protected by best-in-class governance. This isn’t about catching up with the trends, it’s about leading the way. With a solution that’s easy to implement, secure, and ready to go, there’s no reason to wait. Let’s make the future of learning your reality today.

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