Author: Christo Smit
For years, Digital Adoption Platforms (DAPs) have been a critical tool in helping organisations maximise the value of their digital systems. These tools, built to guide users through transactional steps within platforms, were a big leap forward when they first emerged. Traditionally, DAPs relied on instructional designers to create rigid, step-by-step overlays to assist employees in completing tasks. The result? Users could “get by” with the help of scripted guidance but were rarely equipped to achieve true mastery of the tools. While the old world of DAPs served their purpose, they were limited to transactional information and lacked the intelligence to address why users needed support in the first place.
Enter DAP 2.0, powered by GenSafe Knowledge. Imagine a world where guidance isn’t limited to a series of steps on a single webpage but is contextual, situationally aware, and outcome-driven. Instead of simply walking you through a transaction—click here, do this—DAP 2.0 understands what you’re trying to achieve.
It delivers relevant, vetted, and approved content on demand, integrating seamlessly into your digital systems and aligning support to your broader objectives. This isn’t just a support tool; it’s an enabler of performance, helping users achieve outcomes quickly, effectively, and with confidence.
The timing couldn’t be better. AI has entered what Gartner calls the Slope of Enlightenment—where the inflated expectations have settled, and businesses now see its practical, transformative potential.
Implied in this AI “normalisation” is the power of Narrow Intelligence models like GenSafe. These systems are trained on unstructured data and contextual organisational knowledge—not just button clicks and workflows. They combine accuracy, relevance, and situational awareness, delivering support that considers the bigger picture: where the user is, what they need to achieve, and how it impacts business outcomes.
Imagine an employee onboarding onto a complex ERP system. In the old DAP world, they’d follow a transactional script, step-by-step, to complete a task. In DAP 2.0, the system recognises why they’re on that page, what stage of onboarding they’re at, and what additional context might help them succeed—not just complete the task but truly understand it.
The platform might suggest related processes, pull in approved knowledge, or even recommend the next steps based on real-time situational data. It’s not just about “how” to do something—it’s about delivering the why, the what next, and the so what.
The power of DAP 2.0 lies in its ability to extend beyond instructional design. Narrow Intelligence models like GenSafe Knowledge learn, adapt, and connect your organisation’s ecosystem of knowledge with live systems. Imagine guidance that combines operational workflows with learning principles, governance requirements, and broader business objectives. Whether you’re supporting frontline staff, managers, or executives, this new approach ensures guidance is relevant, timely, and impactful.
Moreover, the content delivered isn’t pulled from generic sources or static documentation. DAP 2.0 relies on curated, vetted, and cited information that aligns with your organisation’s governance standards. It creates a single source of truth, reducing risks like IP leakage or outdated guidance—a key concern in the old world of digital adoption platforms. This ensures users aren’t just supported in their tasks but are empowered with trusted, reliable content that aligns with organisational priorities.
The practical benefits of this are immense. Imagine reducing onboarding times, increasing system proficiency, and improving employee productivity—all while embedding organisational knowledge directly into the flow of work. Users spend less time searching for answers and more time performing at their best. For leaders, this means tangible ROI: fewer support tickets, faster adoption of systems, and measurable improvements in operational efficiency.
At VSLS, we don’t just offer a platform—we offer a solution. By combining GenSafe Knowledge with our Change Enablement, Learning Solutions, and Agency Communications model, we ensure that your DAP 2.0 is implemented, adopted, and embraced across your organisation. Change isn’t just about tools; it’s about people. That’s why we focus on preparing your workforce for the transition, enabling them to adopt new systems with confidence while minimising downtime.
The old world of DAPs served its purpose, but the future is already here. DAP 2.0 is no longer just about showing someone how to click through a process; it’s about empowering them to achieve outcomes. It’s intelligent, scalable, secure, and ready to deploy. By leveraging Narrow Intelligence and AI-driven contextual awareness, GenSafe Knowledge redefines what digital adoption looks like.
Imagine a world where guidance meets ambition, where tools don’t just help you “get by” but help you excel. That’s the promise of DAP 2.0. Ready to make it a reality? The future is here, and we’re ready to help you lead it. Visit www.vsls.com or reach out to Junaid George at junaid.george@theo-ai.co.za to schedule a demo.
