Consulting Firm | Global Programme Training




THE CHALLENGE
The client needed to equip their global workforce with a solid understanding of their programme offering including its delivery methods and supporting tools. It was also crucial that their employees were able to understand their strategy, purpose, and network consequently developing the skills for their roles in this service area. The overall aim for their practitioners involved tackling major issues in economics, the environment, and society using a unified approach. However, the client’s HR functions were scattered across regions, causing inefficiencies and security risks. The fragmented systems also hindered integration, control, and reporting impacting operational excellence and compromising their overall mission. It was clear that they had to centralise their HR function on a single platform to improve overall accessibility, efficiency, and security.
STRATEGIC APPROACH
- Customised Training Modules tailored to different practitioner levels. Each employee received guidance based on their role and skills which ensured that everyone was aligned with the division’s objectives.
- Change Management Strategy was implemented to ease the transition to centralised HR functions. This included proactive communication, stakeholder engagement, and targeted interventions. Our approach ultimately addressed concerns and promoted buy-in from all stakeholders.
- A Continuous Improvement Framework was established to monitor the new HR platform’s effectiveness. This included regular feedback loops, performance metrics tracking, and periodic reviews. This continuous improvement approach ensured ongoing optimisation.
Our solutions addressed the client’s challenges by aligning methods and tools with their specific needs demonstrating our expertise and strategic thinking, uniquely tailoring our approach to fit the client’s context.
IMPACTFUL DELIVERY
- We provided comprehensive training and ongoing support to ensure employees were proficient with the new HR platform. This included interactive sessions, user guides, and a helpdesk for any issues during the transition.
- We conducted a post-implementation review to assess the project’s success and identify lessons for future initiatives. This involved gathering stakeholder feedback, evaluating performance indicators, and documenting best practices and areas for improvement.
- We facilitated knowledge transfer sessions to empower the client’s internal teams who were capable of managing and maintaining the centralised HR platform independently. This included sharing documentation, conducting workshops, and providing access to resources and tools for further support and development.
These results confirmed our ability to exceed client expectations with concrete, measurable improvements.
